- WHO KROLL AND EXPERIAN ARE AND WHAT THIS DOCUMENT DOES
Kroll Information (UK) Limited at The Shard, 32 London Bridge Street, London, SE1 9SG with telephone number of 08000465453 (free-phone), and email address of GlobalSupport@kroll.com (including its officers, employees and affiliates, referred to herein as, “Kroll”), provides identity monitoring services through its supplier, CSIdentity Corporation, Inc., an Experian company and also known as Experian Partner Solutions (“Experian”). You are utilizing the Experian site in order to register for these services.
- THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
Additionally, your use of the Platform is subject to the Experian Privacy and Cookies Policy and any other terms and conditions required by Experian for you to access the Platform.
- Experian may license you to use:
a.Experian’s portal software and any updates or supplements to it (collectively, the “Portal”);
b.Related online or electronic documentation found in the Portal (“Documentation”); and
c.The service provided to you through the Portal (“Service”).
- YOU MUST NOT TRANSFER YOUR RIGHT TO USE THE PLATFORM OR YOUR PLATFORM LOGIN DETAILS TO SOMEONE ELSE
If Experian gives you the right to use the Platform, Experian is giving you personally the right to use the Platform.
Experian does not guarantee that the Platform, or any content on it will always be available or be uninterrupted. Experian may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons.
- YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or are provided with, a user identification code or password or any other piece of information as part of Experian’s security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Experian using the contact information provided by Experian.
- LICENSE RESTRICTIONS
You agree that you will:
a.not rent, lease, sub-license, loan, provide, or otherwise make available the Platform in any form, in whole or in part to any person without prior written consent from Experian;
b.not make a copy of the Platform, except as part of the normal use of the Platform or where it is necessary for the purpose of back-up or operational security;
d.not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform nor attempt to do any such things;
e.comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Platform.
- UPDATE TO THE PLATFORM AND CHANGES TO THE SERVICE
From time to time, Experian may automatically update the Platform and change it to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
If you choose not to agree to any such updates or if you opt out of automatic updates, you may not be able to continue using the Platform.
- HOW YOU MAY USE THE PLATFORM
If Experian gives you the right to use the Platform, you may:
a.view, use and display the Platform for your personal purposes only;
b.use any Documentation within the Platform to support your permitted use of the Platform;
c.receive and use any free supplementary software code or update of the Platform incorporating “patches” and corrections of errors as Experian may provide to you.
- IF SOMEONE ELSE OWNS THE DEVICE YOU ARE USING
- ACCEPTABLE USE RESTRICTIONS
b.not infringe Kroll’s intellectual property rights or those of any third party (including, but not limited to, Experian) in relation to your use of the Platform;
c.not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Platform;
d.not use the Platform in a way that could damage, disable, overburden, impair or compromise Kroll’s or any third party’s (including, but not limited to, Experian’s) systems or security or interfere with other users; and
e.not collect or harvest any information or data from the Platform or Kroll’s or any third party’s (including, but not limited to, Experian’s) systems or attempt to decipher any transmissions to or from the servers running the Platform.
- INTELLECTUAL PROPERTY RIGHTS
You must not modify the paper or digital copies of any materials you have printed or downloaded from the Platform in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on the Platform for commercial purposes without obtaining a license to do so from Experian.
Kroll Information UK Limited is a UK registered trade mark. You are not permitted to use it, Kroll’s logo, or any of Kroll’s other intellectual property without Kroll’s approval.
If your rights to use the Platform or any part of it are terminated:
b.You must delete the Platform from all devices in your possession and confirm to Kroll that you have done this.
c.Your access to the Platform may be remotely blocked or removed and the Services may cease.
- SUPPORT AND HOW TO REPORT PROBLEMS
Support. If you want to learn more or have any problems using the services provided to you, please contact the Kroll customer service team at GlobalSupport@kroll.com.
Contacting Experian (including with complaints)
If you are a resident of an EU country (or the UK) and wish to exercise any of your rights in respect of your personal information, or if you have questions, comments, and/or complaints regarding Experian’s Privacy and Cookies Policy or how Experian collects, transmits, and processes data, please contact Experian by email or mail:
Mail: Experian, 1501 S. Mopac Exp, Suite 200, Austin, TX 78746, USA
If you are a resident of a non-EU country and wish to exercise any of your rights in respect of your personal information, or if you have questions, comments, and/or complaints regarding Experian’s Privacy and Cookies Policy or how Experian collects, transmits, and processes data, please contact Experian by email or mail:
Mail: Experian, 1501 S. Mopac Exp., Suite 200, Austin, TX 78746, USA
Contacting Kroll (including with complaints)
If you wish to contact Kroll, please email the Kroll customer service team at GlobalSupport@kroll.com or call on 08000465453 (free-phone).
How Kroll will communicate with you
If Kroll has to contact you, Kroll will do so by email, by SMS, through Kroll’s website or by pre-paid post using the contact details you have provided to Kroll.
- To the extent Kroll collects any personal data, the following terms will apply WITH REGARD TO YOUR PRIVACY
- HOW KROLL MAY USE YOUR PERSONAL DATA
- TECHNICAL DATA ABOUT YOUR DEVICE MAY BE COLLECTED
By using the Platform, you agree to the collection and use of technical information about the devices you use and related software, hardware and peripherals to improve products and services.
- LOCATION DATA MAY BE COLLECTED (BUT YOU CAN TURN LOCATION SERVICES OFF)
From time to time, location data sent from your devices may be collected and used. You can turn off this functionality at any time by turning off the location services settings on the device. If you leave on the location services, you consent to Kroll and Kroll’s affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve the services provided to you.
- KROLL IS NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The Platform itself and links to other independent websites are not provided by Kroll. The Platform and such independent sites are not under Kroll’s control, and Kroll is not responsible for and has not checked or approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use the Platform and any such independent sites, including whether to buy or enter into any products or services offered by them (including, but not limited to, Experian).
Kroll will give you notice of any material change by sending a notification to you or by notifying you when you next enter Kroll’s website.
- KROLL’S RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Kroll does not exclude or limit, in any way, Kroll’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Kroll’s gross negligence or for fraud or fraudulent misrepresentation.
When Kroll is liable for damage to your property. If defective digital content that Kroll has supplied damages a device or digital content belonging to you, Kroll will either repair the damage or pay compensation to you. However, Kroll will not be liable for damage that you could have avoided by following Kroll’s advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Kroll.
Kroll is not liable for business losses. The Platform is for domestic and private use. If you use the Platform for any commercial, business or resale purposes, Kroll will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Kroll takes no responsibility for your use of the Platform that results in you breaching the terms and conditions of any other party.
Kroll excludes all of Kroll’s other liability to the maximum extent allowed by law.
Limitations to the Platform. The Platform is provided for general information only. It does not offer any advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Platform. Kroll makes no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Check that the Platform is suitable for you. The Platform has not been developed to meet your individual requirements. Please check that the facilities and functions of the Platform meet your requirements.
Kroll is not responsible for events outside Kroll’s control. Kroll is not liable for anything outside of Kroll’s control including, but not limited to, the Platform, any actions or omissions or negligence by either an individual or a third party (including, without limitation, Experian), and any data breach, regulatory investigation, or other inquiry outside of Kroll’s control. Further, Kroll is not liable if provision of the Platform is delayed by an event outside Kroll’s control or for delays caused by any third party network provider or otherwise.
- YOUR RESPONSIBILITY FOR CLAIMS BROUGHT AGAINST KROLL
- KROLL MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
- YOU NEED KROLL’S CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE
- NO RIGHTS FOR THIRD PARTIES
- IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
- EVEN IF KROLL DELAYS IN ENFORCING THIS CONTRACT, KROLL CAN STILL ENFORCE IT LATER
- WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
- ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how Kroll has handled any complaint, Kroll can appoint an alternative dispute resolution provider. Please contact Kroll to find out more.