Privacy Policy

Privacy Policy (United States & Canada)

Kroll Information Assurance, LLC, a division of Duff & Phelps (referenced further as “Kroll,” “we,” “us” and “our”) respects individual privacy and values the confidence of our subscribers. This Privacy Policy sets out the privacy principles that we follow with respect to processing personal information in the course of providing our products and services via this web portal (“Portal”) referred to herein as the “Platform”. We will only collect, use and disclose personal information in a manner consistent with applicable law. Your continued use of this Platform constitutes your agreement with this Privacy Policy and any subsequent updates. This Privacy Policy is subject to the Terms and Conditions available on the Platform.

By using this Platform, you consent to the data practices described in this Privacy Policy.

Subsidiary, Affiliate, Partner and Third-Party Websites

This Privacy Policy applies to all personal information provided to Kroll from subscribers applying to use and using our services via this Platform. To the extent that this Platform permits you to link to or otherwise access the websites of Kroll’s subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. Kroll expressly disclaims any and all responsibility for your access to and use of such linked websites, as well as for any use of the information that you may provide, or any information that may be collected about you at such linked websites.

Information Collected from You

a. Personal Information Which You Provide to Us or Our Agents

During enrollment, or in order to provide a product or service, we or our agents may collect personal information from which you or your minor child (as applicable) can be identified, such as:

  • name, address, phone number, and e-mail address;
  • date of birth, driver’s license number, social security number, passport number, and other similar information;
  • copies of government-issued photo identification, Social Security card and/or utility bill(s), where applicable;
  • credit card number and other financial account data, including your consumer credit file(s), as applicable;
  • your responses to security questions; the information you provide in customer service correspondence; and general feedback.

b. Information Which May Be Collected Automatically

This Platform, online services, applications, email messages, and advertisements, if any, may use “cookies” and other technologies such as pixel tags and web beacons to collect information about you and your activity (pixel tags and web beacons are also known as clear GIFs, action tags or web tags), such as your IP address, mobile device ID, geographic location, operating system, browser type, and service provider, and website session statistics. For more information, see the “Information Collected from Cookies and Other Technologies” section below.

Purpose of Collection

We and our agents will use the personal information provided by you to provide our identity monitoring, consultation, and restoration services, and for the investigation, prevention and detection of fraud.

We and our agents will also use the information you provide us or that we collect automatically for the purpose of providing you with the products and services you have requested and for administering our relationship with you, for internal business purposes, for our product or service development and/or statistical analysis. This includes verification of your identity and address as well as charging of agreed-upon fees for our services, where applicable.

When you close your account, we will continue to store and may use and share the collected information in accordance with this Privacy Policy and our legal and regulatory requirements. We will retain the information as long as necessary to fulfill the purposes for which it was provided, plus any reasonable length of time that is necessary to fulfill our legal, regulatory, and reasonable business purposes.

Disclosure of Personal Information to Third Parties

Kroll will share personal information collected from you with third parties as necessary to provide the products and services you have requested.

In order for us to provide you with our identity monitoring, consultation, and restoration services, Kroll and/or its agents may share your personal information with its affiliated companies, with third party service providers retained by Kroll to provide services on its behalf (such as data hosting, marketing, analytics, identity monitoring, and customer service) or with others, such as credit bureaus or institutions with which you have a relationship (for instance, in order to provide you with your credit reporting history, or to discuss an issue you have with your account) or as required by law, legal process, and/or regulation.

Certain of our identity monitoring services are provided through our third-party data and service provider, CSIdentity Corporation (“CSID”). CSID and its agents and employees may monitor your personal information you provide to see if it is detected on the dark web, in order to detect and alert you to potential identity threats. By enrolling in this service you authorize us to provide your personal information to CSID, and CSID and its agents and employees to obtain the information and reports described above, for these purposes. You may review CSID’s privacy policy here.

We have taken reasonable steps to ensure that these affiliated companies and third- party service providers will use your personal information only to accomplish the purposes for which the information was collected. Some of these affiliates and service providers may be located outside of Canada, including in the United States and as a result your personal information may be processed and stored outside of Canada where it will be subject to applicable foreign laws.

Your personal information may also be shared under the following circumstances: (i) if Kroll is required to do so pursuant to a subpoena or similar legal process or by law enforcement or national security or government agencies (including foreign law enforcement or national security or government agencies applicable to us, our affiliates and service providers); and (ii) in connection with investigations, or other efforts to prevent illegal activities or pertaining to public safety.

In addition, in the event of a merger, acquisition, or any form of sale of some or all of our assets to a third party, we may also disclose your personal information to the third parties concerned or their professional advisors. In the event of such a transaction, the personal information held by Kroll will be among the assets transferred to the buyer.

We may share aggregate, non-personal and/or de-identified information with third parties, to the extent permitted by law.

Protection of Your Personal Information

The file containing your personal information will be maintained on servers hosted by us or our affiliates or service providers and will be accessible by authorized employees, agents and mandataries who require access in connection with their job functions. We will use reasonable physical, administrative, technical and organizational measures to help protect your personal information when provided to Kroll and/or its agents. When you enter information (such as a credit card or social security number) into the Platform, that information is encrypted using secure socket layer technology (SSL). However, you are solely responsible for maintaining the security of your computer or mobile device from unauthorized access.

Access to and Correction of Personal Information

a. If your personal information changes, or if you no longer desire our services, you may correct, update, or amend it by making the change on our subscriber profile page or by contacting us through mail or e-mail.

b. You may request a copy of the personal information we hold about you so you can correct or amend personal information that may be inaccurate or incomplete by writing to the contact listed below. In addition, we will ask you to provide sufficient evidence of your identity for your own protection so we can ensure that information is being released to the correct person.

Information Collected from Cookies and Other Technologies

When you visit this Platform, your computer may be assigned one or more "cookies.” Cookies are text files containing a small amount of data, usually a unique string of letters and numbers. They are commonly used throughout the Internet and are stored on and accessed from your device when you visit a website (including the Sites).

You can find more information at

Both session ID cookies and persistent cookies are used. Specifically, session-based cookies are used in order to store language and other country specific preferences such as support contact information. Cookies may also be used in order to track internal metrics of site usage. A session ID cookie expires when you close your browser.

A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies also enable tracking and targeting the interests of our users to enhance the experience on this site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

The use of cookies by our partners and tracking utility service providers is not covered by our Privacy Policy. We do not have access or control over these cookies. Our partners and tracking utility service providers may use persistent cookies to help with site optimization.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you wish to block the cookies from the Platform, please visit the “settings” features of your mobile device, or browser and follow the instructions. However, this may prevent you from taking full advantage of the Platform.

Some of your web and email content may also contain small, invisible images sometimes called web bugs or web beacons. When you access the web and emails that contain web beacons, communication is made to a server(s) in order to request the small image. This allows counting of visitors who have viewed these pages or emails. Web beacons collect limited information which may include a cookie number, time and date of the page that was viewed and a page description.

Changes to this Privacy Policy

Kroll reserves the right, in its sole discretion, to make changes to this Privacy Policy. Changes to the Privacy Policy become effective upon posting. Kroll encourages you to periodically review the Privacy Policy to be informed of any changes.


Kroll does not knowingly collect personal information directly from children under the age of 13 and does not target the Platform to children under the age of 13.

Contact Us

If you have questions, comments, and/or complaints regarding this Privacy Policy or how we collect, transmit, and process data, or if you would like to request access to or correction of your personal information, please contact us via email and/or by regular mail to:

Kroll Information Assurance, LLC

100 Centerview Drive, Suite 300

Nashville, TN 37214

Attn: Director of Operations, Kroll Privacy Policy Inquiry

And via e-mail if you are located in the U.S.:

And via e-mail if you are located in Canada:

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